Shipping policy
Shipping Policy
At Polygon Studios, we strive to provide you with a smooth and efficient shopping experience. Our shipping policy outlines the terms and conditions for delivering your products securely and in a timely manner.
1. Shipping Areas
We currently offer shipping to locations across India and international shipping to select countries. If your destination is outside of our standard shipping zones, please contact us to inquire about shipping availability and options.
2. Processing Time
All orders are processed within 1-2 business days (Monday to Friday). Please note that orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Time
- Domestic Orders: Typically, shipping takes 5-7 business days, depending on your location.
- International Orders: Shipping times vary depending on the destination country and customs procedures, with an average of 10-15 business days.
4. Shipping Charges
Shipping fees are calculated at checkout based on the weight, size, and destination of your order. We occasionally offer free shipping promotions, which will be clearly stated during checkout.
5. Packaging
All orders are carefully packed to ensure the safe arrival of your products. We use high-quality packaging materials to protect your items during transit.
6. Delivery Issues
If you experience any issues with your delivery, such as delays, damage, or missing items, please reach out to our customer service team within 7 days of receiving your order. We will assist you in resolving the issue as quickly as possible.
7. Customs and Duties
For international orders, please note that customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer.
8. Order Tracking
Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery. Please allow up to 24 hours for tracking information to update.
9. Returns and Exchanges
We hope you love your Polygon Studios purchases. However, if you need to return or exchange an item, please review our Return & Exchange Policy for more details.
10. Contact Us
If you have any questions or need further assistance with shipping, please feel free to contact our customer service team at polygonstudio24@gmail.com. We’re here to help!